Position Overview

Are you ready to shape the future of medical device usability with the world’s leading pharmaceutical companies?

We’re hiring in our Boston office for a mid-level Human Factors role that blends technical leadership with strategic client engagement.

Crux is a specialist consultancy at the forefront of medical device development. We partner with top-tier pharma clients to deliver innovative, safe, and user-centred solutions that transform healthcare. We’re looking for an experienced and passionate Advanced Human Factors Engineer to join our growing team and lead impactful work across a diverse portfolio of global projects.

Why us?

Work with top pharma clients on cutting-edge medical device projects
Collaborate with a multidisciplinary team across our Bristol (UK) and Boston (US) offices
Travel opportunities to support global project delivery
Influence the development of life-changing healthcare technologies
Be part of a consultancy that values curiosity, integrity, and collaboration

Check out what our Human Factors team is all about: Crux - Human Factors

Principal Responsibilities

As an Advanced Human Factors Engineer, you’ll take the lead on Human Factors activities across all phases of development—from early research to final validation. Your work will directly influence product design, usability, and patient safety.

Key responsibilities include:

Designing and executing usability strategies aligned with client goals
Conducting desk and field research, use-related risk assessments, and formative/summative studies
Analysing data to generate actionable insights and design recommendations
Producing clear, concise reports and presentations for a range of stakeholders
Building trusted client relationships and identifying new opportunities for usability services
Upskilling colleagues and promoting Human Factors best practices across the business
Supporting new business development and scoping future work
Contributing to the continuous improvement of our HF processes and team capabilities

What We’re Looking For

Essential

Experience of applying a range of Human Factors techniques and usability principles, with in-depth understanding of Human Factors guidance documents and standards for medical device development, including IEC62366 and FDA Human Factors Regulation
Skilled and experienced in moderating varied user research and putting participants at ease
Experienced (and able to guide others) in data capture, analysis and report writing to inform impactful design recommendations
Experienced (and able to guide others) in formative study design and approaches, as well as validation best-practices
Excellent presentation and interpersonal communication skills
Exceptional planning and organisational skills
Great attention to detail
Flexible and accommodating work ethic
Achieved a degree in a relevant accredited degree program such as Human Factors, Psychology, Engineering, Design.
Due to the nature of this role, employment is subject to a satisfactory CORI check, in accordance with MA state laws and regulations.

Desirable

Experience in a consultancy environment for the medical, pharma or health industries.
Strong academic performance (e.g., GPA 3.5+) is a plus.

We’re seeking someone who:

Communicates confidently and authoritatively with clients and internal teams
Thrives in collaborative environments and gives constructive feedback
Is proactive in navigating project risks and delivering high-quality outcomes
Has a strong grasp of industry trends, regulations, and best practices
Enjoys mentoring others and sharing knowledge
Is curious, inventive, and invested in building meaningful relationships

Why You’ll Love Working Here

We’re a dynamic and fast-growing engineering consultancy that takes pride in its outstanding work and supportive work environment.

As a member of our team, you’ll collaborate with a diverse group of skilled professionals who excel in their respective fields. Our strong community is built upon effective communication and happy employees, collaboration in project work and regular social events are the norm.

Check out what an opportunity at Crux offers you: Life at Crux

If you’re interested in working on multidisciplinary design projects, tackling some of the toughest briefs in the medical and consumer goods sectors, then we want to hear from you!